I will be posting all the details and all of the poor responses provided while attempting to recover my 15+ year old and Verified Facebook account that was one of many facebook accounts to be hacked and stolen on September 18th 2023.
This blog will be the journey and publicly shared experience detailing the painful interaction with FB Verify Support, their robotic responses (literally same responses just copy/pasted) for my FB account where I pay to be a Verified FB user.
I will provide all of the links they have provided – none work for accounts where the hacker steals the account and immediately replaces the email addresses with their email address and removes your phone number.
My Verified FB account had 2FA, and the hacker beat FB at their cybersecurity. All Facebook links that “support” in a robotic fashion has provided, fail to work for any FB account where the hacker has changed all emails and phone numbers on the account. Regardless that I have provided EXACTLY the same Government Photo ID’s I had used while paying for and obtaining FB Verified status with the Blue Checkmark, FB support says they can’t provide any support and have refused to do anything besides provide the repeated FB links that don’t work.
This has been explained multiple times and with all the evidence and yet – FB Verified (that is paid support) refuses to look into anything to help.
How does one contact FB Verified Support without a FB Verified account that works? YOU CAN’T!! My wonderful wife who also has a FB Verified account had to contact the FB Verify team. Guess what the team has done besides repeating the same links that don’t work? They have threatened to shutdown her support for her Verified FB account – telling her, her paid support is not for opening support issues to help her husband with any issues on his verified FB account, regardless that without having his verified FB account working – he can’t open or contact any FB support at all. A vicious circle – all they want is $$$$ but don’t care to provide any support for paid FB Verified customers who had their long term FB account hacked and stolen.
Would I recommend paying for Verified FB status where they “sell you on having paid support”? NO! So far – paid Verified support has only copy/pasted the same responses to multiple support issues my wife has opened and then openly threatened to take away her paid support capability because “paid support is not suppose to be used to ask for support of other verified accounts” and yet – once a stolen/hacked Verified account is taken, the real individual of that verified account has ZERO way to contact FB support to get any assistance to resolve the hacked/stolen account.
Vicious circle at best.
Case: 1259479032119148 and 173068685849571
Leave a Reply
You must be logged in to post a comment.